okbajie Responsible Gaming

Playing on okbajie should be enjoyable — a way to follow cricket, spin a slot on your lunch break, or join a live table on a Friday night. It stops being enjoyable when it starts causing stress, debt or relationship problems. This page explains the tools okbajie provides, the warning signs to watch for, and where to get help in Bangladesh if you need it.

okbajie's Commitment to Safer Play

okbajie takes its duty of care seriously. We monitor unusual account behaviour, train our support team to recognise distress, and make all protective tools available free of charge to every player — no questions asked. Our 24/7 live chat team can activate any limit or exclusion within minutes of your request.

This policy applies to every okbajie account holder in Bangladesh. It is not fine print. If a tool you need is missing or broken, contact live chat immediately and we will act manually.

Age Verification Policy

You must be 18 years or older to open an okbajie account or place any bet. We verify age at registration and again at the KYC stage — before your first withdrawal. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

If we cannot confirm your age, your account will be suspended and any winnings held until verification is complete. We do not make exceptions. KYC review takes up to 24 hours; starting it early avoids delays when you want to withdraw.

Warning Signs of Problem Gambling

Gambling becomes a problem when it takes priority over things that matter more. Check the list below honestly — if three or more apply to you, it is worth talking to someone.

• You spend more than you planned, regularly, and find it hard to stop at your pre-set limit.
• You chase losses — depositing again after a losing session to try to win it back.
• Gambling feels like the only way to feel excitement or to escape stress.
• You hide your play from family or friends, or lie about how much you deposit.
• You borrow money or skip bills to fund your account.
• You feel restless, irritable or anxious when you try to cut back.
• Work, study or family relationships are suffering because of time or money spent on gambling.

Your Account Tools

All of the following tools are built into your okbajie account. You do not need to give a reason to use any of them. The table below shows what each tool does and how quickly it takes effect.

Deposit & Loss Limits

Setting a deposit limit before you play is the most practical thing you can do. Think of it like a weekly entertainment budget. If your budget for gaming is ৳1,000 per week, set that limit in your account settings and you will never accidentally go over it.

Important: when you raise a limit, the new (higher) amount only activates after seven days. This delay is intentional — it gives you time to reconsider. When you lower a limit, it takes effect immediately with no waiting period.

Loss limits work on net losses within your chosen time window. Once your net loss reaches the cap, okbajie blocks further bets until the period resets. The minimum deposit at okbajie is ৳100, so limits can be set as low as that.

Cooling-Off & Self-Exclusion

Cooling-Off Period

A cooling-off period pauses your account for a fixed time. You cannot deposit or place bets during this time, but you can still log in to view your history and request withdrawals of any existing balance. Options are 24 hours, 7 days or 30 days.

Self-Exclusion

Self-exclusion is a stronger step. Your account is fully suspended — no deposits, no bets and no promotional messages. During self-exclusion, okbajie's system will block you from registering a new account using the same mobile number or NID. If you try to register a second account while excluded, we will close it immediately.

Exclusion periods: 3 months, 6 months, 1 year, or permanent. At the end of a temporary exclusion, your account does not reopen automatically — you must contact live chat to lift it, and there is a mandatory 24-hour reflection period before reactivation.

How to Request a Limit or Exclusion

1. Via live chat — Open the chat widget inside the okbajie app or website and tell the agent what you need. Limits and cooling-off periods are applied within minutes. Self-exclusion is confirmed within 24 hours.
2. Via account settings — Go to My Account → Responsible Gaming. Deposit and loss limits, session reminders and reality checks can all be adjusted there without contacting support.
3. During a crisis — If you are in distress and want your account closed right now, tell the live chat agent "I need an emergency self-exclusion." They are trained to handle this quickly and without judgment.

Third-Party Support Organisations

okbajie is not a counselling service. If you or someone you know is struggling with gambling-related problems, please reach out to a professional organisation. The following provide free, confidential support:

• Kaan Pete Roi — Bangladesh's mental health helpline. Available by phone for emotional support and referrals.
• Gamblers Anonymous (gamblers-anonymous.org) — Free peer support groups, with online meetings available in multiple time zones.
• BeGambleAware (begambleaware.org) — Practical advice, self-assessment tools and a directory of treatment services.
• GamCare (gamcare.org.uk) — Free counselling and a 24-hour helpline for anyone affected by gambling harm.

You do not need to be a heavy gambler to contact these organisations. Early conversations are almost always easier than waiting until the problem gets bigger.

Protecting Minors

If you share a device or a bKash/Nagad account with family members, take these steps to prevent underage access to okbajie:

• Use a strong, unique password and do not store it on shared devices.
• Log out of the okbajie app after each session — tap the menu and choose Sign Out.
• Use device-level parental controls (available on Android 8.0 and above) to restrict access to the app.
• Do not leave your payment apps (bKash, Nagad, Rocket, Upay) open and logged in on shared phones.
• Talk to teenagers in your household about the risks of gambling before they encounter it online.

Filtering software such as Net Nanny, Qustodio or the built-in Family Link on Android can block gambling sites across all apps and browsers on a device. These tools are free or low-cost and work on Android 8.0 and above — which is the minimum version required by the okbajie app.

Common Questions

Can I set a limit without anyone at okbajie knowing?

You can set deposit limits, loss limits, session reminders and reality checks yourself in Account Settings without contacting support. Only self-exclusion and cooling-off periods require a live chat confirmation step, because we want to make sure the request reaches a human who can action it quickly.

What happens to my balance if I self-exclude?

Your balance is not forfeited. During self-exclusion you can still request a withdrawal of your existing funds through live chat. Withdrawals will be processed normally — the minimum withdrawal amount is ৳500 and processing takes around 14 minutes to your bKash, Nagad, Rocket or Upay account.

Can I reopen my account early if I change my mind?

Not during a cooling-off period or self-exclusion. The lock is intentional — it protects you from impulsive decisions made during a stressful moment. Once the minimum period ends, you can contact live chat and ask to reopen. There is a mandatory 24-hour delay before reactivation.

I think a family member has a gambling problem. What can I do?

You cannot request account limits or exclusions on someone else's behalf. However, you can contact live chat and report a welfare concern — our team will flag the account for a manual review. For immediate family support, GamCare and Gamblers Anonymous both provide guidance for people affected by a loved one's gambling.

Does okbajie send bonuses to self-excluded players?

No. When a self-exclusion is applied, we remove the account from all promotional mailing lists and push notification campaigns. If you receive a bonus offer during an active exclusion, that is a technical error — contact live chat and we will correct it.

How do I know if my limit change has actually been applied?

After any change, the updated limit appears immediately in Account Settings under the Responsible Gaming section. For cooling-off or self-exclusion requests made via live chat, the agent will confirm the action in writing within the chat window. Keep a screenshot if you want a record.