okbajie Privacy Policy: Your Data, Explained Plainly
This notice explains what okbajie records when you open an account, place a cricket bet or top up with bKash, and what you can ask us to change or remove. It covers okbajie.co and the okbajie Android app, and it sits alongside our Terms and Conditions.
Account details that open your okbajie file
When you register, okbajie asks for your full name as it appears on your National ID, your date of birth, a mobile number you actually use, your district and a password. The date of birth is checked against our 18+ rule at sign-up, not weeks later.
Before your first withdrawal we ask for one photo ID (National ID card, passport or driving licence) plus a short selfie. A person reviews those files within 24 hours. We also store your live chat transcripts, because most disputes about a missing deposit or a settled slip are solved by reading back what was agreed.
What the okbajie app reads on your phone
The okbajie Android app (version 3.1.2, a 41 MB download, Android 8.0 and above) sends us your device model, Android version, app version, a push notification token and crash reports. We use those to fix faults and to stop one handset running two accounts.
The app asks for storage permission so it can save future APK updates, and notification permission for withdrawal confirmations. It does not read your contacts, your photo gallery or your SMS, and it never asks for your bKash PIN.
Betting slips and gameplay logs
Every slip you confirm is stored with the game name, provider (Playtech, Pragmatic Play, Sexy Gaming, PG Soft or Evolution), stake, result and a timestamp in Bangladesh time. With 1,600 games in the okbajie lobby, this log is the only reliable record when you say a round settled wrongly.
The same log feeds your daily cashback and the 25× wagering tracker on the welcome bonus. Gameplay history stays tied to your account rather than to your phone number, so changing your SIM never wipes your records.
Payment records behind bKash, Nagad and your wallet
okbajie never sees your wallet PIN and never stores it. When you deposit from ৳100, our payment partner sends us the transaction ID, the sending number, the amount and the time; the credit usually lands in about a minute.
Withdrawals reach bKash, Nagad, Rocket or Upay in roughly 14 minutes, and a first withdrawal can take up to 6 hours while KYC is checked. We keep those records for reconciliation, refunds and the fraud checks our payment partners require. Bonus credit, cashback and referral rewards sit in the same ledger, so support can trace one trail instead of three.
Cookies on okbajie pages
okbajie sets a small number of cookies. A session cookie keeps you logged in while you move between the lobby, the casino and your account area. A security cookie remembers the device you confirmed, so a new phone triggers a check. A preference cookie stores your language choice.
Clearing cookies logs you out. We do not use cookies to follow you to other websites and we do not sell cookie data. If you block all cookies, the site still loads, but login and deposits will not work.
Who inside and outside okbajie sees your file
Inside okbajie, access is limited to staff who need it: support agents handling your chat, payment reviewers and the fraud team. Game providers receive a round ID and a stake, never your name or phone number. Payment partners receive only the transaction details needed to move money. Auditors and lawyers see files under a confidentiality agreement.
okbajie does not sell personal data, and we do not pass your number to tipsters, affiliate marketers or advertising brokers.
How long each record stays at okbajie
Retention follows the reason the record exists, not a single blanket timer. This is how it works in practice.
| Record | Why okbajie keeps it | How long it stays |
|---|---|---|
| Account profile | Running your account and confirming who you are | While the account is open, then through the closure review |
| ID documents and selfie | KYC before the first withdrawal | Until the review closes and the record-keeping duty ends |
| Betting slips and gameplay logs | Settling disputes, cashback, wagering progress | Life of the account plus the audit window after closure |
| Deposit and withdrawal records | Reconciliation, refunds, anti-fraud checks | As long as our payment partners and auditors require |
| Live chat transcripts | Resolving complaints and checking what was promised | Filed with the related account record |
| Marketing consent | Proof of what you agreed to receive | Until you withdraw it, then a short proof period |
Asking okbajie to show, correct or delete your data
You can ask for a copy of what okbajie holds on you, ask us to fix a misspelt name or an old address, or ask us to delete what we are not legally required to keep. You can withdraw marketing consent at any time; that stops bonus SMS and push messages but not service messages about a pending withdrawal.
Send the request through 24/7 live chat. We confirm your identity with your registered number and, for sensitive files, your NID. Deletion requests are actioned once the retention duties above expire, and we tell you in chat what was removed and what had to stay.
When a Bangladeshi authority asks okbajie for records
If a court, regulator or law enforcement agency sends a written request for account records, okbajie checks that the request is valid and limited in scope before responding. We hand over the minimum needed and log exactly what was disclosed.
Where the law allows, we tell you that a request was made. We do not release data to anyone who simply claims to act for you without proof.
Under-18s and the okbajie age gate
okbajie is for adults only. If we find an account opened by someone under 18, we close it, return any remaining balance to the payment method used, and keep a minimal record so the same person cannot re-register with a fresh number. If a minor in your household is playing, tell live chat and we will act on the account.
Talking to the okbajie support desk
Every privacy question goes through our 24/7 live chat, the same desk that handles deposits, withdrawals and app installs. Agents can pull up your account file while you are still in the chat. No agent will ever ask for your password or your bKash PIN. If someone does, screenshot it and send it to live chat so we can trace where it came from.
If this okbajie notice is rewritten
When the way we handle data changes, this page is updated and the new version replaces the old one. Small wording fixes go up quietly. If a change affects what you agreed to, such as a new category of data or a new kind of sharing, we flag it in your account inbox and in live chat before it takes effect.
Read this page again after any app update if you want to stay current.
That is the whole notice. If you are new, the okbajie register page takes about two minutes; if you would rather look around first, start from the okbajie home page.